Refund Policy

1. 30-Day Money Back Guarantee

We offer a 30-day money-back guarantee for all our Shared Hosting and Reseller Hosting plans. If you are not satisfied with our hosting services within the first 30 days of your purchase, you are eligible for a full refund of the hosting fees.

2. Non-Refundable Services

Certain services are non-refundable due to the nature of the cost incurred by Beatsy Solutions:

• Domain Registrations: Once a domain is registered or renewed, the fee is paid to the registry and cannot be refunded.
• Custom Software Development: Deposits for custom software projects cover initial labor and are non-refundable once work has commenced.
• SSL Certificates: Once issued, SSL certificate fees are non-refundable.
• VPS & Dedicated Servers: Due to the resources allocated, these services are billed monthly and are not eligible for the 30-day guarantee.

3. Refund Request Process

To request a refund, please open a support ticket via the Client Portal. Include your order number and the reason for the request. Our billing team will process eligible refunds within 5-7 business days via the original payment method (M-Pesa, Card, or PayPal).

4. Cancellation

You may cancel your services at any time via the Client Portal. Cancellation does not automatically trigger a refund unless the request falls within the 30-day guarantee period for eligible services.